Technology transformation & outsourcing

In today’s globally competitive and ever-changing business environment, technology is a key driver of innovation, enhanced business outcomes, increased profit and competitive advantage. Whether you're undertaking a whole-of-enterprise technology refresh, procuring new systems to drive innovation, outsourcing technology or business processes to create efficiencies and value and mitigate risk, or integrating digital into your business, we can help you get it right … from the outset.

Technology projects can be challenging. Many are subject to cost and time overruns, placing projects, business systems and even entire organisations in jeopardy. They are also prone to underperformance, in failing to meet intended short or long-term objectives.

Those organisations that successfully navigate these challenges, that can identify emerging trends, successfully implement new technologies and processes, and in doing so, drive change throughout their organisation, are the ones that are most likely to thrive in this modern, global, digital economy.We are the only major Australia law firm to provide complete end-to-end specialist technology consulting and legal services, covering both the commercial and legal aspects of technology projects.

Our legal and commercial teams work seamlessly together with highly developed and sophisticated methodologies and documentation designed to reduce risk and deliver clear and well documented outcomes. We can develop your strategy, execute and implement it, and assist with its ongoing management.

We can assist with:

Technology strategy, including impacts on, and integration with, customers, suppliers, partners, employees and existing system
IT organisational and operating model design
All aspects of technology procurement, including:
- market engagement and evaluation
- vendor negotiation/management/review
Contracts, including analysis, negotiation, drafting, KPIs and SLAs, technology transfer, contract management and disputes
Outsourcing and offshoring of services
Transition and program management
Relationship optimisation
Supplier and value management
Big Data implementation and monetisation, cyber security, data governance and privacy
Digital trust assurance/certification
Development of digital content, applications and other online solutions
Developing and integrating smart contracts
Integrating new technology advances and opportunities such as blockchain, Internet of Things, automation, artificial intelligence, robotics, virtual and augmented reality, gamification and cryptocurrency
Management and resolution of disputes

Recent developments

Experience

Victorian Government - TPAMS2025 whole of government telecommunications procurement project including data, voice, mobile and internet services

Victorian Government - establishment of Service Victoria, involving the procurement of software development and systems integration services, to create a single point of contact portal for individuals interacting with the State

Suncorp - telecommunications agreements with Singtel Optus and its data centre agreements with IBM

Ausgrid - various procurement, cloud computing, data centre operations, software licensing and other supply arrangements, including with IBM, Dell, Fujitsu, Telstra and SAP

Woolworths - its most significant technology refresh program involving its POS, IT, warehouse and distribution systems including the design and implementation of new Master Agreements with its major IT Suppliers

Mirvac - its Business Process Outsourcing and on business transitional and technology related issues in the sale of its hotels business

Aon, Bank of Ireland, Transfield Services - global IT infrastructure outsourcing transactions

BHP Billiton - multiple IT outsourcing and procurement projects. involving multiple vendors which are key components of BHP Billiton’s global information technology strategy.

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Ausgrid - series of commercial and IT arrangements
WorkSafe and the Transport Accident Commission -projects for the procurement of core replacement systems (including the procurement of systems for the management of claims within each organisation); and on the procurement of infrastructure-as-a-service capabilities
University of Notre Dame IT system replacement
Ausgrid ICT services restructure.