London

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our complaints procedure below. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority. Further details on the Solicitors Regulation Authority complaints procedure can be found at: www.sra.org.uk/consumers/problems

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

and

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
• If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: [email protected]

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Our Complaints Procedure

Please do not hesitate to contact us if you would like to discuss our fees and charges at any point. If you do not feel that the information we have provided above regarding our fees and charges is adequate, you have the right to make a complaint to Nicola Marley (Finance Partner) ([email protected]) or Michael Wallin (Corporate Partner) ([email protected]) in the first instance and failing satisfactory resolution escalate to the Legal Ombudsman. The Legal Ombudsman requires that you bring a complaint to it within 12 months of discovering the problem and within 6 months of receiving a final response from your solicitor.

VAT

MinterEllison (UK) is registered for VAT purposes and our VAT number is 417 5570 47

Professional indemnity insurance

We maintain compulsory professional indemnity insurance with Travelers Insurance Company Limited of 61-63 London Road, Redhill, Surrey, RH1 1NA under policy number UC SOL 3984937. This insurance covers all of our practice which is carried on from offices in England and by fee earners when practising overseas and will extend to acts or omissions wherever in the world they occur.

Price transparency

The Solicitors Regulatory Authority Transparency Rules require an authorised body to provide information in the form of pricing and linked information, including hourly rates, if we perform certain services.

For individuals these services include residential conveyancing, probate and estate administration, immigration applications, road traffic offences and the representation of employees before Employment Tribunals. For businesses the services are the representation of employers before Employment Tribunals, debt recovery of sum up to £100,000 and licensing applications.

We do not provide any of these services to individuals or businesses and as such are not required to publish these details of our rates and charges.

Slavery and human trafficking

MinterEllison recognises that all businesses have a responsibility to prevent modern slavery and human trafficking from taking place within our supply chains and this is a responsibility we take seriously. We are currently preparing our voluntary Slavery and Human Trafficking Statement which we will post here shortly.

Financial conduct authority

We are not authorised by the Financial Conduct Authority under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are regulated by the Solicitors Regulation Authority. We can provide these investment services if they are a necessary part of the professional services we have been engaged to provide. No communication to you or on your behalf to another person will be an invitation or inducement to engage in investment activity.