How to access your information
Subject to applicable laws, you have the right to access your personal information and to receive a copy of that information.
You can ask us to access your personal information that we hold by writing to us at: [email protected]. You can also ask that personal information provided by you to us is transmitted to another party.
We may need to verify your identity to respond to your request. We will respond to any request within a reasonable period permitted under applicable privacy laws and will generally give access unless an exemption applies to certain information.
We will give you access to your information in the form you want it where it’s reasonable and practical. We may charge you a small fee under certain circumstances to cover our costs when giving you access but we’ll always confirm this with you first.
If we can’t give you access, we will tell you why in writing and how you can make a complaint about our decision.
If you have concerns, you can complain: [email protected]
How to correct your personal information
You have the right to correction (rectification) of personal information and can contact us if you think there is something wrong with the information we hold about you.
If you are worried that we have given incorrect information to others, we will tell them about the correction. If we can’t, then we’ll let you know in writing.
Your right to erasure of your information
You also have in certain circumstances the right to request that the personal information that we collect from you is erased. If we refuse any request you make in relation to this right, we will tell you why in writing and how you can make a complaint about our decision.
Your right to object to or restrict processing of your information
You may also request that further processing of your personal information is restricted in certain circumstances, including while we investigate your concerns with this information.
If we can’t give you access, we will tell you why in writing and how you can make a complaint about our decision. If you have concerns, you can complain to the Australian Information Commissioner or the relevant data protection authority such as the Office of the UK Information Commissioner.
Right to object to data processing and right to data portability
You also have in certain circumstances the right to request that the further processing of your information is restricted or to object to its processing and the right to data portability (to receive and have transferred the information you provided). If we refuse any request you make in relation to this right, we will write to you to explain why and how you can make a complaint about our decision.
Right to withdraw consent
You can let us know at any time if you no longer wish to receive direct marketing offers from us . We will process your request as soon as practicable. Where you have subscribed to something specific (like to hear from one of our sponsored organisations) then these subscriptions will be managed separately.
You may also withdraw your consent where provided or object to the further processing of your personal information under certain circumstances. If we refuse any request you make in relation to this right, we will write to you to explain why and how you can make a complaint about our decision.
The withdrawal of your consent will not affect the processing of your information that you had consented to.