I am a trusted advisor to senior stakeholders, combining risk management expertise and strategic thinking to solve problems and deliver practical business solutions. I have a relentless focus on delivering client outcomes, while also being a values-led, influential leader.

Through my work, I help to protect an institution's reputation, reduce operational risks and enhance teams' risk culture through advanced analysis, sound judgement and strong collaborative relationships.

I am a 'safe pair of hands' when dealing with complex and high-stakes issues. I provide pragmatic, commercial solutions that can be delivered.

I work with clients across the life-cycle of risk and compliance activities, from risk strategy development and implementation of new regulations, through to monitoring and continuous improvement. Given my regulatory experience, I also assist clients in developing regulatory engagement strategies, responding to regulatory requests and remediating issues.

I am a passionate advocate for customers, and ensure that they are at the centre of all solutions. I have a strong interest in risk culture, and how we can use behavioural economics in promoting a mature and proactive risk culture within organisations.

My experiences in financial services has provided a strong foundation to provide risk advisory services to other industries including government, health, and not for profit.

While working at the Commonwealth Bank of Australia, I was involved in the bank's response to the APRA Inquiry and the Financial Services Royal Commission. I also led the team responsible for resolving the high priority complaints (eg vulnerable customers and complaints addressed to the Chairman and CEO).

Career highlights

• Developing a risk culture strategy in order to address the cultural issues that were present in a highly regulated institution. The institution was able to demonstrate to the regulator that the Board and Leadership Team were taking the cultural issues seriously, and had a strategy in place to improve its risk culture.
• Undertaking an independent review of the remediation program for a major Australian financial institution, ensuring that customers are compensated fairly and efficiently, and regulatory obligations are met.