I am a trusted advisor to senior stakeholders, combining risk management expertise and strategic thinking to solve problems and deliver practical business solutions. I have a relentless focus on delivering client outcomes, while also being a values-led, influential leader.
Through my work, I help to protect an institution's reputation, reduce operational risks and enhance teams' risk culture through advanced analysis, sound judgement and strong collaborative relationships.
I am a 'safe pair of hands' when dealing with complex and high-stakes issues. I provide pragmatic, commercial solutions that can be delivered.
I work with clients across the life-cycle of risk and compliance activities, from risk strategy development and implementation of new regulations, through to monitoring and continuous improvement. Given my regulatory experience, I also assist clients in developing regulatory engagement strategies, responding to regulatory requests and remediating issues.
I am a passionate advocate for customers, and ensure that they are at the centre of all solutions. I have a strong interest in risk culture, and how we can use behavioural economics in promoting a mature and proactive risk culture within organisations.
My experiences in financial services has provided a strong foundation to provide risk advisory services to other industries including government, health, and not for profit.
While working at the Commonwealth Bank of Australia, I was involved in the bank's response to the APRA Inquiry and the Financial Services Royal Commission. I also led the team responsible for resolving the high priority complaints (eg vulnerable customers and complaints addressed to the Chairman and CEO).