Technology disputes are a growing trend

Frequently, disputes arise due to a supplier's failure to meet expected service and deliverable standards or due to delays in ICT projects. Misunderstandings about scope, roles, or unfeasible commitments made during contract negotiations can also lead to conflicts. The crux lies in comprehending your contract and obligations, along with those of the supplier. It's imperative that all personnel involved in an ICT project grasp the governance and reporting framework outlined in the contract.

When deciding whether to remediate, terminate, or pursue legal action, it's crucial to consider the broader business context and the supplier relationship, as any course of action will impact these factors. Strive to minimize unnecessary conflicts and work towards resolving disputes amicably.

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